Terms & Conditions

1. Acceptance of terms

By registering an account, accessing, or using SideBIP (the "Service"), you (the "User" or "Customer") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

2. Scope - business (B2B) and consumer (B2C) customers

The Service is available to two categories of User, with different rules applying depending on legal status:

• Business Customer (B2B): a company or individual using the Service in the course of their trade, business, craft, or profession.
• Consumer (B2C): an individual using the Service for purposes outside their trade, business, craft, or profession.

Clauses that grant rights exclusively to Consumers (B2C) are expressly identified as such in these Terms.

3. Description of service

SideBIP provides a cloud-based business intelligence platform that includes list building, multiple data views, and analytics tools. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4. User accounts & security

To use the Service, you must register an account with a valid email address and a strong password. You warrant that all information provided at registration is accurate, complete, and kept up to date. You are solely responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at contact@sidebip.com if you detect any unauthorised use or security breach of your account.

5. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) or otherwise violate anti-spam laws.
• Upload, transmit, or distribute unlawful, harmful, or infringing content.
• Attempt to gain unauthorised access to any part of the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell, sublicense, or commercially exploit the Service without prior written consent.

6. Data ownership & licence

You retain full, exclusive ownership and all intellectual-property rights over any data, files, or information you enter, host, or process in the Service's database ("Customer Data"). You grant SideBIP a worldwide, non-exclusive, royalty-free, and strictly limited licence to host, process, transmit, copy, and back up Customer Data, solely for the purpose of providing, maintaining, and improving the Service.

7. Prohibited data & responsibility

Special-category data. The Service is designed for general business data management. You may not store sensitive personal data, including health data, trade-union membership, religious or philosophical beliefs, political opinions, genetic or biometric data, or data relating to criminal convictions and offences.

Financial data. You may not store sensitive banking details or credit/debit card numbers in plain text.

No monitoring. SideBIP does not monitor, edit, or review the content of Customer Data entered into the Service. You are solely and exclusively responsible for the legality, accuracy, and integrity of the data you store.

Breach. SideBIP disclaims any civil, criminal, or administrative liability for damages arising from the entry of prohibited data. SideBIP reserves the right to immediately delete, without prior notice, any data that violates this clause.

8. Data protection & GDPR

Processing of your own registration personal data (such as your login email and billing details) is governed by our Privacy Policy.

B2B - processor relationship. Where the Customer is a business (B2B) using the Service to process the personal data of third parties (e.g. its own customers), the Customer acts as Data Controller and SideBIP acts as Data Processor. Both parties are bound by the Data Processing Agreement attached to these Terms as Annex I.

B2C. A Consumer (B2C) is solely responsible for ensuring they have a legal basis to enter third-party personal data into their private database.

9. Right of withdrawal (consumers only)

Under EU consumer law (Directive 2011/83/EU on consumer rights, as implemented in your country of residence), a Consumer (B2C) has the right to withdraw from the contract and request a full refund within 14 calendar days of subscribing to the Service, without needing to give a reason.

To exercise this right, the Consumer must send an unambiguous statement of withdrawal to contact@sidebip.com.

Exception. If the Consumer expressly requests immediate performance of the Service during the withdrawal period and proceeds with bulk data entry or processing, they expressly acknowledge that they lose the right of withdrawal once the Service has been fully performed, or that an amount proportional to the Service already used up to the date of the withdrawal notice will be deducted.

10. Pricing, billing & payments

Access to the Service is billed under subscription plans (monthly or annual), with current pricing published on our pricing pagepricing page. Prices are shown with or without VAT at the applicable legal rate as clarified at checkout (prices shown to B2C customers always include VAT). Subscriptions renew automatically at the end of each billing period unless cancelled beforehand from your account settings. Non-payment by the due date entitles SideBIP to temporarily suspend access to the Service after 7 days' prior notice. Subscription fees are otherwise non-refundable, except where applicable consumer rights provide otherwise or under the right of withdrawal above.

11. Suspension, termination & data retention

You may cancel your account at any time from your account settings. SideBIP reserves the right to suspend or immediately terminate your account if you culpably breach any clause of these Terms (in particular, entering prohibited data or attacking the infrastructure).

Data retention on termination ("right to be forgotten"). After the contract ends (by cancellation or termination), you have 30 days to export your data from the platform. After that period, and in compliance with the GDPR's data-minimisation principle, SideBIP will permanently and irreversibly delete all Customer Data from its production servers and backups.

12. Intellectual property

The Service, including all software, designs, logos and trademarks, is owned by SideBIP or its licensors and is protected by copyright and other intellectual-property laws. You receive a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes for the duration of your subscription.

13. Warranties & disclaimers

The Service is provided "as is" and "as available", without warranty that it will operate uninterrupted, error-free, or fully immune to third-party attacks. To the maximum extent permitted by law we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

B2B. Under no circumstances will SideBIP be liable to Business Customers for loss of profits, loss of revenue, business interruption, or loss of business data. SideBIP's maximum aggregate liability for any contractual claim is limited to the total amount paid by the Customer in the 12 months preceding the event giving rise to the claim.

B2C. Under EU consumer law, this limitation of liability does not apply in cases of wilful misconduct or gross negligence, and otherwise applies only up to the maximum extent permitted by the consumer-protection legislation of your country of residence.

15. Governing law & dispute resolution

These Terms are governed by the law of the European Union member state in which SideBIP is established, together with applicable EU law. The specific member state will be named here once SideBIP is incorporated, and is available on request in the meantime.

B2B customers. Any dispute arising from these Terms between SideBIP and a Business Customer is subject to the exclusive jurisdiction of the courts of SideBIP's place of establishment within the European Union.

B2C customers. Nothing in these Terms deprives a Consumer of the protection of the mandatory rules of the country in which they are resident, and a Consumer may always bring proceedings in the courts of their own country of residence. In the event of a consumer dispute, a Consumer may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or an alternative dispute resolution body in their own country.

16. Changes to these terms

SideBIP reserves the right to update these Terms periodically to reflect legal or technical changes to the Service. Users will be notified of material changes at least 30 days in advance, by email to their registered address. Continued use of the Service after new terms take effect constitutes acceptance of them.

17. Contact

For any questions about these Terms, contact SideBIP at contact@sidebip.com. We do not publish a postal address because SideBIP is not yet incorporated; ask by email if you need one and we will provide it.

Annex I - Data Processing Agreement (DPA)

This annex applies exclusively to B2B Customers acting as Data Controllers.

Subject matter and duration. The Processor processes personal data on the Customer's behalf for the sole purpose of providing the Service, for as long as the contract between the parties remains in force. Nature and purpose: storage, organisation, retrieval, display and deletion of records within the Customer's workspace, as directed by the Customer. Types of personal data and categories of data subject: whatever the Customer chooses to enter, which is under the Customer's control and typically comprises contact and business records relating to the Customer's own clients, staff and contacts. Sensitive personal data may not be entered into the Service.

The parties agree that SideBIP, as Processor, will process that personal data strictly in accordance with the following instructions:

1. Processing instructions. The Processor will process data only on the Customer's documented instructions, including as to international transfers, and will inform the Customer if it considers an instruction to infringe applicable data-protection law.
2. Confidentiality. The Processor ensures that personnel authorised to process personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
3. Security. The Processor will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk. The Processor does not publish the specific configurations it uses; a summary is available to the Customer on request under confidentiality.
4. Sub-processors. The Customer gives general authorisation for the Processor to engage sub-processors for infrastructure and service delivery. Each is engaged under a written agreement imposing data-protection obligations no less protective than those in this Annex, and is located within the European Union or covered by a lawful international-transfer mechanism. The Processor will give the Customer reasonable advance notice of any intended addition or replacement of a sub-processor, and the Customer may object on reasonable data-protection grounds. A current list of sub-processors is available on request.
5. Assistance with data-subject rights. Taking into account the nature of the processing, the Processor will assist the Customer by appropriate technical and organisational measures in responding to requests to exercise data-subject rights.
6. Assistance with breaches and compliance. The Processor will notify the Customer without undue delay after becoming aware of a personal-data breach affecting the Customer's data, and will assist the Customer in meeting its obligations in relation to security, breach notification, data-protection impact assessments and prior consultation with the competent supervisory authority.
7. Deletion or return. On termination of the Service, and at the Customer's choice, the Processor will delete or return all personal data processed on the Customer's behalf, and delete existing copies, unless a retention obligation applies. The Customer's export window is set out in section 11.
8. Information and audits. The Processor will make available to the Customer the information necessary to demonstrate compliance with these obligations, and will allow for and contribute to audits, including inspections, conducted by the Customer or another auditor it mandates. Audits are subject to reasonable notice, confidentiality, and no more than once per year except where required by a supervisory authority or following a breach. The Processor may charge for assistance that goes materially beyond its own compliance obligations, but never as a condition of meeting them.